Returns

Change of mind returns:

Something not quite the right size or fit? You can return it for a refund provided:

  • You have emailed help@thewholesome.store to apply for a refund.
  • It has been less than 14 days since it was delivered.
  • It is unworn, unwashed, free from stains and scents (e.g perfume) and still has its tags/in it’s original packaging (our team inspects each piece upon its arrival to our warehouse and if it does not meet this criteria you will not be refunded).
  • Swimwear must still have the hygiene sticker in place.

Items that may not be returned:

  • Sale items or items purchased during sale periods such as our EOFY sale, Birthday sale, Black Friday sale and Afterpay day sale.
  • Gift cards 
  • Perishable items (e.g food, supplements and skincare)
  • Earrings 

Customers are responsible for any returns costs and are therefore responsible if a return is lost or stolen while in transit. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. The original shipping costs are not refundable.

Refunds will be processed within 7 days of being received. The refund will be to your original payment method and you will get an email notification once it is completed. Please allow a few days for the refund to appear in your account.

 

Exchanges:

If you are wanting to exchange an item please email help@thewholesome.store

You can exchange your item provided:

  • It has been less than 14 days since it was delivered.
  • It is unworn, unwashed, free from stains and scents (e.g perfume) and still has its tags/in it’s original packaging
  • Swimwear must still have the hygiene sticker in place.
  • It is not a sale item as sale items or purchased during a sale period as sale items are non-refundable or exchangeable.

*We cannot guarantee that we will have the size/style you want.

Customers are responsible for shipping costs to return items to us, we do not provide returns labels.

 

Faults

If you think you have received a faulty or incorrect item please email our customer service team at help@thewholesome.store including photos of the item.

We do not accept returns on items damaged by general wear and tear.